Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
Where does Natasha Denona ship to?
We offer worldwide shipping to most countries. Shipping costs and delivery times vary by location and are calculated at checkout.
What is your return policy?
We accept returns on unused and unopened products within 30 days of purchase. Please contact our support team to initiate a return authorization.
Are Natasha Denona products cruelty-free?
Yes, Natasha Denona is a cruelty-free brand. We do not test our products or ingredients on animals.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options depending on your region.
Are your eyeshadow palettes suitable for sensitive eyes?
Our formulas are ophthalmologist-tested and designed with high-quality ingredients, but we recommend reviewing the full ingredient list for specific sensitivities.